Skip to main content

The Global Diversity, Equity, and Inclusion Benchmarks

2021 GDEIB Expert Panellists

Caroline Waters

Caroline Waters

Deputy Chair of the EHRC, Vice President of Carers UK, Trustee of the RSPCA and Founder of CW Consulting Box, Caroline was also Director of People & Policy at BT and has a distinguished record on equality, inclusion, and human resources where she routinely set the agenda; demonstrating real thought leadership. 

One of the most influential leaders and practitioners in the original movement to create new ways of working and a leader of the nascent flexible working agenda in the 1990s Caroline continues to work to build more inclusive approaches to work. She is a Director of Wilson James and a member of the Leaders as Change Agents Board. Caroline was listed in the top 100 Disability Power List 2019, awarded HR Director of the Year 2009, voted one of the most influential HR practitioners of the last decade by HR Magazine Excellence Awards 2015 and HR Mover and shapers 2019.

Caroline routinely works with and advises policy makers and contributed to the Department of Work and Pensions publication of ‘The Disability and Health Employment Strategy: the Discussion so Far’ Chairing the Task and Finish Group on Young Disabled people and Employment. Caroline also Co-Chaired the Department of Health’s Task and Finish Group which launched the ground breaking report ‘Supporting Working Carers: The Benefits to Families, Business and the Economy’ in autumn 2013. As a key opinion former in the business community she also chaired Employers for Carers from 2001 to 2013, was founder and inaugural Chair of the Employers' Forum on Belief, Employers for Fathers and Chair of the Lone Parents working group.

She has also judged a number of prestigious diversity awards including the CRE Race in the Media Awards and Help the Aged's Living Legends. She was awarded the OBE for services to progressive HR practice, diversity and equal opportunities in the New Year's list in 2010. Caroline’s work at BT was recognized by several diversity awards including best ethnic minority recruitment programme awarded by Race for Opportunity. BT is the only company ever to top seven leading diversity benchmarks at the same time. An accomplishment achieved for three consecutive years.

As Founder of CW Consulting Box Ltd. Caroline provides high-level support and guidance across the private, public and charitable sector. Recent activity has included Board Effectiveness reviews, board coaching, Business and strategic HR guidance, OD design, flexible working strategy, behavioural action planning, capacity building and strategic communications.